Privacy Policy

Last Updated: December 21, 2025

1. Introduction

At Cogniive, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI learning platform.

By using Cogniive, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

Account information (name, email address, password)
Profile information and preferences
Payment and billing information
Communications with our support team
Feedback, survey responses, and reviews
Onboarding responses and learning goals

2.2 Automatically Collected Information

When you use Cogniive, we automatically collect:

Learning progress and course completion data
Time spent on lessons and challenges
Device information (type, operating system, browser)
IP address and approximate location
Usage patterns and feature interactions
Log data and error reports
Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information from third-party services you connect to your account, such as payment processors and analytics providers.

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve our services
Personalize your learning experience and recommendations
Process payments and manage subscriptions
Send important updates, notifications, and receipts
Respond to your inquiries and provide customer support
Generate certificates and track achievements
Analyze usage patterns to improve our platform
Detect and prevent fraud, abuse, and security issues
Comply with legal obligations
Send marketing communications (with your consent)

We use your data to create a better, more personalized learning experience while maintaining the highest standards of privacy and security.

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share your information with trusted service providers who assist in:

Hosting and infrastructure (Supabase, cloud services)
Payment processing (Stripe or similar)
Email delivery and communications
Analytics and performance monitoring
Customer support tools

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

4.3 Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

Comply with legal obligations or court orders
Protect and defend our rights or property
Prevent or investigate fraud or security issues
Protect the safety of users or the public

4.4 Business Transfers

If Cogniive is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you have.

5. Data Security

We implement comprehensive security measures to protect your personal information:

Industry-standard encryption for data in transit and at rest
Secure authentication and password hashing
Regular security audits and vulnerability assessments
Access controls and employee training
Automated backup systems
Compliance with data protection regulations

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protections.

6. Data Retention

We retain your information for as long as necessary to:

Provide our services and maintain your account
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

When you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it by law. Course certificates you've earned may be retained for verification purposes.

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Request your data in a portable format
Opt-out: Unsubscribe from marketing communications
Objection: Object to certain data processing activities
Restriction: Request limitation of data processing

To exercise these rights, contact us through the app's settings or email support@cogniive.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Keep you logged in
Analyze usage and improve performance
Provide personalized content
Measure marketing effectiveness

You can control cookies through your browser settings. Note that disabling cookies may limit some functionality.

We use analytics services like Google Analytics to understand how users interact with our platform. These services may collect data about your usage across different websites.

9. Children's Privacy

Cogniive is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we discover that we have collected information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us at support@cogniive.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We ensure appropriate safeguards are in place to protect your information during international transfers, including standard contractual clauses and data processing agreements.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion of personal information
Right to non-discrimination for exercising your rights

We do not sell your personal information. To exercise your CCPA rights, email us at support@cogniive.com.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with supervisory authorities

We process your data based on your consent, contract performance, legal obligations, or legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through:

Email notification to registered users
In-app notification
Prominent notice on our website

The "Last Updated" date at the top of this policy indicates when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@cogniive.com
Help Center: Available in-app under Settings → Help & Support

We are committed to resolving privacy concerns promptly and transparently.